Health Literacy Solutions Pty Ltd (ACN: 653 409 931) (we, us our) conducts business in Australia via our website hosted at https://www.healthliteracysolutions.com.au (Website). We may also provide services via our SHeLL Editor – a platform which enables you to assess text for health literacy principles.
We take our privacy obligations seriously and take care to protect the Personal Information of our users. This Privacy Policy explains what Personal Information we collect, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.
Personal Information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.
By accessing or using the Website, SHeLL Editor or our other services, you agree to the collection and use of your Personal Information for the purposes described in this Privacy Policy. If you do not agree with our practices, please do not access or use the Website, SHeLL Editor or our other services.
In order to provide you with our services, we collect Personal Information about you if you:
The Personal Information we collect may vary depending on the nature of your interaction with us. However, may include your name, date of birth, contact details, information about the business you run or are part of and any communications that you send to us.
You have a right not to provide information that can identify you. However, if all or part of the Personal Information that we request from you is not provided, then we may not be able to provide you with certain services.
Please note that we do not collect or store any credit card or payment details. Payment for subscriptions and any other product or services are handled via a secure third party payment gateway.
All Personal Information that we obtain about you will be recorded, used and protected by us in accordance with the Privacy Act 1988 (the Act) and this Privacy Policy.
We will primarily use your Personal Information to provide our services to you, for example:
We may also use your Personal Information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure.
We may disclose Personal Information to:
We use your Personal Information to notify you of services that we are able to offer you from time to time. You may opt out of receiving any publications, newsletter, or other marketing product at any time.
We may disclose information to third party contractors, who help us conduct our business. Where information is shared with these third parties, we will take all reasonable steps to ensure that such third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us and for no other purposes.
We may also disclose your Personal Information to organisations involved in a transfer or sale of all or part of our business or its assets.
We use Google Analytics to collect and analyse information about how visitors use our Website. Google Analytics uses cookies to collect information, which is transmitted to and stored by Google on servers that may be located outside Australia, including in the United States. For further information about how Google handles data collected through Google Analytics, see Google's privacy policy at: https://policies.google.com/privacy?hl=en.
We may also use other third party products to analyse the audience statistics of our Website and social media channels to analyse their operation and improve our content.
No Personal Information is collected from these products.
If you provide information to us about a third party (such as your directors, employees or someone you have business dealing with) please make sure that you have consent to provide that information to us. In any event, we will treat any Personal Information we received in accordance with this Privacy Policy.
If you think that someone else may have provided Personal Information about you to us, then you can contact us as set out below.
We take the security of your Personal Information seriously. An appropriate level of technical and organisational measures has been implemented on our Website and in our business operations to ensure the appropriate level of security of Personal Information and to protect Personal Information against unauthorised or unlawful processing, accidental loss, destruction or disclosure.
We may disclose your Personal Information to an overseas recipient for the purposes of storing and protecting your Personal Information, however due to circumstances which change from time to time it is not practicable for us to specify the countries in which such third parties may be located.
We use your Personal Information to notify you of products or services that we are able to offer you from time to time. We do not sell, licence or, in any other way, distribute your Personal Information to any other company for the purpose of direct marketing.
You may opt out of receiving any publications, newsletter, or other marketing product we send you at any time.
From time to time, we may change our security and privacy policies and will publish the amended policies on our Website.
If we make a major change to this Privacy Policy, if we have your contact details, we will let you know.
You have the right to access your Personal Information.
You will need to prove your identity before we can grant you access. Note that access may be denied if one of the exceptions set out in the Act applies.
You can contact us as set out below:
If you would like any further information or have any comments or complaints about our Privacy Policy or the way we have handled your Personal Information or any other aspect of our Website or service, please contact us at [email protected].
If you are dissatisfied with the way we have responded to a complaint you have made to us about the way we have handled your Personal Information you can contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au/privacy/privacy-complaints.
Version 2.0
Last Updated: 28 May 2026
This Addendum applies where:
(where one or more of the above apply, a GDPR Individual).
For the avoidance of doubt, if you are not a GDPR Individual, this Addendum does not apply to the collection or use of your Personal Information or Personal Data.
In this Addendum:
ePrivacy Directive means Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy.
GDPR means the General Data Protection Regulation (EU) 2016/679.
Personal Data means:
We are committed to complying with the GDPR and ePrivacy Directive in respect of Personal Data.
As outlined in this Privacy Policy, we take reasonable measures to help protect your Personal Data from unauthorized access, use, or disclosure. We securely store your Personal Data at datacentres located within Australia.
We will only keep your Personal Data for so long as is necessary to fulfil the purposes for which it was collected (as described above, and in particular the "How Do We Use Your Personal Information?" section of this Privacy Policy) or as otherwise permitted under the GDPR (Permitted Purposes).
We take reasonable measures to minimise the Personal Data which we collect, and strive to only collect Personal Data which is adequate, relevant and limited to what is necessary for the Permitted Purposes.
Where we transfer your Personal Data outside of the European Union, we will ensure that appropriate safeguards are put in place.
We wish to ensure that you are fully aware of your data protection rights under the GDPR.
Right to access: You have the right to seek confirmation as to whether your Personal Data is being processed, and certain other information in relation to any such processing. You have the right to request a copy of your Personal Data. We may charge you a reasonable fee for this service.
Right to rectification: You have the right to request that we correct any Personal Data you believe is inaccurate. You also have the right to request that we complete any Personal Data you believe is incomplete.
Right to erasure: You have the right to request that we erase your Personal Data, subject to certain limitations.
Right to restrict processing: Under certain circumstances, you have the right to request that we restrict the processing of your Personal Data. Please be aware that, where our Services (or particular aspects, features or functionality of the Services) depend or otherwise rely on the ability to process your Personal Data, such aspects may become unavailable or be of otherwise limited availability and functionality as a result of any such request.
Right to object to processing: Under certain circumstances, you have the right to object to processing of your Personal Data. As with the above, exercise of this right may result in certain Services becoming unavailable or of otherwise limited availability or functionality.
Right to data portability: Where technically feasible to do so, you have the right to request that we transfer your Personal Data to another controller.
If you wish to exercise any of the above rights (or other rights under the GDPR), please contact us as outlined in the "How to Contact Us" section of this Privacy Policy. We will endeavour to respond to any such correspondence within one month.
We use a standard technology called 'cookies' on our website and platform. Cookies are small text files placed on your mobile device or computer by our Website which automatically collect information about you without you providing that information to us directly.
We use cookies in a number of ways to improve your experience of our website, platform and the Services.
Most browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies. Please be aware that rejecting cookies (whether essential or non-essential) may mean that some or all aspects of the Services may become unavailable or not function as a result.
The kinds of cookies we use are as follows:
Essential: These cookies are essential for you to access or use the Website and/or the SHeLL Editor (as the case may be). These include cookies used for authentication and security purposes.
Functionality: These cookies allow us to remember choices you have made in the past, for example your settings preferences.
Statistics: These cookies collect information about how you use the Website or the SHeLL Editor, for example what SHeLL Editor assessments you've used and statistics generated from those assessments. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. We may share anonymised statistics with our third party partners.
We use essential cookies to keep the site running and, with your permission, analytics cookies (Google Analytics) to help us understand how you use our site. You can choose to accept or decline non-essential cookies below.
Read further information about cookie usage in our privacy policy.