Health Literacy Solutions Pty Ltd (ACN: 653 409 931) (we, us our) conducts business in Australia via our website hosted at https://www.healthliteracysolutions.com.au (Website). We take our privacy obligations seriously and take care to protect the personal information of our users.
This Privacy Policy applies to our collection of personal information. Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.
This Privacy Policy explains what personal information we collect, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.
In order to provide you with our services, we collect personal information about you if you:
The personal information we collect may vary depending on the nature of your interaction with us, but may for example include your name, date of birth, contact details, information about the business you run or are part of and any communications that you send to us.
You have a right not to provide information that can identify you. However, if all or part of the personal information that we request from you is not provided, then we may not be able to provide you with certain services.
Please note that we do not collect or store any credit card or payment details. Payment for subscriptions and any other product or services are handled via a secure third party payment gateway.
All personal information that we obtain about you will be recorded, used and protected by us in accordance with the Privacy Act 1988 (the Act) and this Privacy Policy.
We will primarily use your personal information to provide our services to you, for example:
We may also use your personal information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure.
We may disclose personal information to:
We use your personal information to notify you of services that we are able to offer you from time to time. You may opt out of receiving any publications, newsletter, or other marketing product at any time.
We may disclose information to third party contractors, who help us conduct our business. Where information is shared with these third parties, we will take all reasonable steps to ensure that such third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us and for no other purposes.
We may also disclose your personal information to organisations involved in a transfer or sale of all or part of our business or its assets.
We may use third party products to analyse the audience statistics of our Website and social media channels to analyse their operation and improve our content. No personal information is collected from these products.
We may use a standard technology called ‘cookies’ on site. Cookies are small text files placed on your mobile device or computer by our Website which automatically collect information about you without you providing that information to us directly.
Cookies that are used in any part of our Website will not be utilised for collecting personally identifiable information and will only be used for internal management purposes.
Most browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies. Please note that rejecting cookies may mean that some or all of the functions on our Website will not be available to you.
If you provide information to us about a third party (such as your directors, employees or someone you have business dealing with) please make sure that you have consent to provide that information to us. In any event, we will treat any personal information we received in accordance with this Privacy Policy.
If you think that someone else may have provided personal information about you to us, then you can contact us as set out below.
We take the security of your personal information seriously. An appropriate level of technical and organisational measures has been implemented on our Website and in our business operations to ensure the appropriate level of security of personal information and to protect personal information against unauthorised or unlawful processing, accidental loss, destruction or disclosure.
We may disclose your personal information to an overseas recipient for the purposes of storing and protecting your personal information, however due to circumstances which change from time to time it is not practicable for us to specify the countries in which such third parties may be located.
We use your personal information to notify you of products or services that we are able to offer you from time to time. We do not sell, licence or, in any other way, distribute your personal information to any other company for the purpose of direct marketing.
You may opt out of receiving any publications, newsletter, or other marketing product we send you at any time.
From time to time, we may change our security and privacy policies and will publish the amended policies on our Website.
If we make a major change to this Privacy Policy, if we have your contact details, we will let you know.
You have the right to access your personal information.
You will need to prove your identity before we can grant you access. Note that access may be denied if one of the exceptions set out in the Act applies.
You can contact us as set out below:
If you would like any further information or have any comments or complaints about our Privacy Policy or the way we have handled your personal information or any other aspect of our Website or service, please contact us at [email protected].
If you are dissatisfied with the way we have responded to a complaint you have made to us about the way we have handled your personal information you can contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au/privacy/privacy-complaints.